While we do our best to fulfill all orders accurately, sometimes mistakes happen.  Please send an email to welcome@kazigoods.com with your order number and a photo of the incorrect item you received, and a KAZI team member will be in touch with you to get everything resolved. 

We stand behind our artisans’ excellent craftsmanship and guarantee its quality.  Please send an email to welcome@kazigoods.com with an image showing the damage or defect and a KAZI team member will respond as soon as possible to resolve the issue.

If your order was damaged or the wrong items were sent to you and you qualify for a return, refunds will be returned to your original method of payment 3-7 business days after we receive your return.

KAZI provides return labels for orders that were fulfilled improperly or for products that arrived damaged.  If these circumstances apply to you, please contact welcome@kazigoods.com and we will send you a prepaid return label.

Please contact us as soon as possible by either calling our office at (619) 273-3672 or sending an email to welcome@kazigoods.com with your order number and we will assist you with your cancellation. If your order has already been processed, due to the made to order nature of our products, all purchases are considered final sale.