Returns

Return Policy

We want you to love what we love to make. Regular priced products purchased on www.kazigoods.com may be returned up to 30 days from delivery. To be eligible for a return, your item must be unused and in the same condition you received it.

If you would like to return eligible items, please send items back to:

KAZI Returns
100 W 35th Street, Suite G
National City, CA 91950

Once we receive your return, a KAZI team member will contact you to let you know that we have issued your refund.

If you received an item as a gift that you wish to return, please email welcome@kazigoods.com. If the gift was shipped directly to you, we will issue you a gift credit for the value of your item(s) once the return is received.

Incorrect or damaged orders

KAZI provides return labels for orders that were fulfilled improperly or for products that arrived damaged. If these circumstances apply to you, please contact welcome@kazigoods.com and we will send you a prepaid return label.

Refunds

Funds will be returned to your original method of payment 3-7 business days after we receive your return.

FAQs

While we do our best to fulfill all orders accurately, sometimes mistakes happen.  Please send an email to welcome@kazigoods.com with your order number and a photo of the incorrect item you received, and a KAZI team member will be in touch with you to get everything resolved. 

We stand behind our artisans’ excellent craftsmanship and guarantee its quality.  Please send an email to welcome@kazigoods.com with an image showing the damage or defect and a KAZI team member will respond as soon as possible to resolve the issue.

Funds will be returned to your original method of payment 3-7 business days after we receive your return.

KAZI provides return labels for orders that were fulfilled improperly or for products that arrived damaged.  If these circumstances apply to you, please contact welcome@kazigoods.com and we will send you a prepaid return label.

Please contact us as soon as possible by either calling our office at (858) 333-8484 or sending an email to welcome@kazigoods.com with your order number and we will assist you with your cancellation.  If your order has already been processed we will assist you with a return.