From Their Hands to Yours
We pride ourselves on working directly with the producers, the material sourcers and the dye color masters to ensure the highest quality and greatest impact throughout our supply chain.
At our office and warehouse in San Diego, we have kind professionals that handle each handcrafted piece with care. We package and ship to you quickly, often the same day as your order.
Learn more below about our shipping, handling and return questions below.
Have a question about placing an order?
Materials and Products
The sets are not customizable, but we do offer each piece individually and you can build a custom from individual pieces.
Our products are designed to meet the styling needs of modern homes. Designed in California by the KAZI design team, our designs are shared with expert weavers who hand weave each design in small batches using locally-sourced materials native to the regions of Rwanda, Uganda, Ghana and Tanzania.
Products are priced according to complexity and materials used.
Orders, Shipping, and Returns
Our packages are sent Monday through Friday via UPS, FEDEX or USPS. Most orders ship the same day if received by 12 p.m. Pacific Standard Time.
Please add one day to shipping times during holidays as most carriers are closed.
Depending on the size and weight of your order, it can range from $5 on upwards. We offer subsidized shipping rates to make shipping as economical and affordable as possible. We also offer a variety of shipping options and timelines to make your shipping decision with us easy and transparent.
We offer shipping with UPS, USPS and Fed Ex, ground or expedited service. You are able to see the options and choose which is best for you based on your location and desired urgency. If you are international, see the international FAQ below regarding international shipping options.
If you have a strict timeline, please reach out to us at email@example.com and we will do everything within our power to assist.
All orders ship out of our warehouse in San Diego, CA. We do our best to process and ship your order as fast as possible, usually shipping within 24 business hours. During holidays this can be slightly extended.
We do our best to process and ship your basket order as fast as we can, usually a 24 business hours processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.
You can enter your promo code at checkout. Enter the code exactly as it appears - capitalization counts! Promo codes can’t be used with other promotions and will not apply to sale items unless otherwise specified.
Kazi accepts payments from all major credit cards (Visa, Mastercard and American Express) as well as Paypal, Google Pay and Apple Pay. We also have payment installments available through Afterpay.
Shipping confirmation emails containing tracking information are sent as soon as your package is shipped. If you did not receive a shipping confirmation email, please contact our Customer Service at firstname.lastname@example.org.
You may also provide your order number in the live chat to get real time status updates on your order. The live chat is accessible through the KAZI logo icon in the lower right hand corner of your screen.
Yes, if your product is in poor condition or does not meet your quality expectations, please call or email us and we can help facilitate returning your goods.
If you no longer want your item or it’s not what you expected, you have 14 days from the time of purchase to return your goods to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ship the items back and once received, we will refund you for the product cost—and a $5.00 restocking fee will apply.
If you would like to return eligible items, please send items back to:
100 W 35th Street, Suite G
National City, CA 91950
Please include a receipt or proof of purchase with your goods.
Once we receive your return, a KAZI team member will contact you to let you know that we have issued your refund.
Only regular priced items may be returned and refunded—unfortunately sale items cannot be refunded.
While we do our best to fulfill all orders accurately, sometimes mistakes happen. Please send an email to email@example.com with your order number and a photo of the incorrect item you received, and a KAZI team member will be in touch with you to get everything resolved.
We stand behind our artisans’ excellent craftsmanship and guarantee its quality. Please send an email to firstname.lastname@example.org with an image showing the damage or defect and a KAZI team member will respond as soon as possible to resolve the issue.
Once your return is received and inspected, we will send you an email to notify you of the approval of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
KAZI provides return labels for orders that were fulfilled improperly or for products that arrived damaged. If these circumstances apply to you, please contact email@example.com and we will send you a prepaid return label.
Please contact us as soon as possible by either calling our office at (858) 333-8484 or sending an email to firstname.lastname@example.org with your order number and we will assist you with your cancellation. If your order has already been processed we will assist you with a return.
Of course we do! We ship worldwide. Note that orders from outside the United States may suffer additional shipping and duty charges according to local custom regulation.
We ship to Canada, Mexico, France, UK, Germany, Italy and more.
Look for the “International Checkout” button underneath the regular check out button to process all international shipping orders.
If you’re an international wholesaler or interior designer, reach out to our team at email@example.com to discuss a trade or wholesale account and wholesale shipping options. For our retail partners, we have distribution shipping options available through Amsterdam and direct from Africa as well.
We work with artisans, predominantly women, from Rwanda, Uganda, Ghana, and Tanzania. We have talented teams of locals working in each country who partner directly with our artisans in remote villages.
Yes, we have a process that includes bringing artisan representatives to the table to negotiate fairly for the artisans’ time and energy. We commit to providing wages that are 6-10x more than what our artisans were previously making. Our artisans are paid for their work upon completion of each item, long before these products reach shelves and are sold in stores.
We also have the highest in fair wages and supply chain transparency with a certification called the Nest Seal. Our parent company, All Across Africa, is one of ten companies globally with the NEST certification and the only one currently on the African continent. The NEST seal is the highest standard for assessing artisan homeworker production and supply chains and indicates that fair wages are paid, supply chains are adhered to, that there are no children in the workforce and that materials and dyes used are ethically sourced.
Care and Use
We recommend any products with dye be kept out of direct sunlight to prevent fading.
Our products are completely safe for dry goods!