FAQs
FAQs
From Their Hands to Yours
We pride ourselves on working directly with the producers, the material sourcers and the dye color masters to ensure the highest quality and greatest impact throughout our supply chain. Each piece is handmade to order and packaged and shipped with care.
Learn more below about our shipping, handling and return questions below.
Have a question about placing an order?
Materials and Products
The sets are not customizable, but we do offer each piece individually and you can build a custom from individual pieces.
Our products are designed to meet the styling needs of modern homes. Designed in California by the KAZI design team, our designs are shared with expert weavers who hand weave each design in small batches using locally-sourced materials native to the regions of Rwanda, Uganda, Ghana and Tanzania.
Yes! We love working with our wholesale partners to bring your vision to life. Custom orders start at 30 pieces. Learn more and get started on a custom order here.
Products are priced according to complexity and materials used.
Social Impact
We work with artisans, predominantly women, from Rwanda, Uganda, Ghana, and Tanzania. We have talented teams of locals working in each country who partner directly with our artisans in remote villages.
Yes, we have a process that includes bringing artisan representatives to the table to negotiate fairly for the artisans’ time and energy. We commit to providing wages that are 6-10x more than what our artisans were previously making. Our artisans are paid for their work upon completion of each item, long before these products reach shelves and are sold in stores.
We also have the highest in fair wages and supply chain transparency with a certification called the Nest Seal. Our parent company, All Across Africa, is one of ten companies globally with the NEST certification and the only one currently on the African continent. The NEST seal is the highest standard for assessing artisan homeworker production and supply chains and indicates that fair wages are paid, supply chains are adhered to, that there are no children in the workforce and that materials and dyes used are ethically sourced.
If you would like to learn anything further, feel free to read our Fair Trade Statement, view our most recent Impact Report or send an email inquiry to info@kazigoods.com.
Care and Use
We recommend any products with dye be kept out of direct sunlight to prevent fading.
Our products are completely safe for dry goods!
Wholesale Policies
We have an application process for new wholesale partners. Learn more about our program & signup here.
If you have a resellers permit and would like to receive wholesale prices, please apply for a wholesale account here.
Yes! We love working with our wholesale partners to bring your vision to life. Custom orders start at 30 pieces. Learn more and get started on a custom order here.
No, we are unable to offer dropshipping at this time.
Yes! We work with AfterPay to offer payment in installments. We also partner with Faire to offer NET60 terms. Learn more here.
